Software Operations Lead

Leodimano Osvaldo
By -


Software Operations Lead


Role purpose: An individual that Leads an agile team responsible for running/operating in-house built software applications/system in staging & production, striving for the highest availability possible with the shortest meantime to recover. Works directly with Production Support engineers & Infrastructure engineers while also collaborating with Product Owners to prioritize major fixes. This role is the ultimate accountable for all systems/applications owned by the team.

Key accountabilities and decision ownership

  • Define team focus & priorities
  • Keep stakeholders updated regarding ongoing issues/Incidents and own Root Cause Analysis documentation
  • Report on system availability, stability and defects
  • Solve team Impediments by interacting with external parties and performing escalations
  • Control costs and budgets regarding owned applications/systems
  • Ensure that production environments are compliant to Cyber security posture

Core competencies, knowledge and experience

  • Solid Understanding of SDLC
  • Ability to Influence with reasoning
  • At least 3 Years of proven Experience in a software development/operations role
  • Experience Deploying & Operating Software in production
  • Client-server Architecture

Must have skills / professional qualifications

  • Network Essentials (IP, DNS, TCP/UDP)
  • Web architecture
  • Leadership and organizational skills
  • Outstanding communication skills
  • Problem-solving aptitude
  • Fluent English Reading and Listening


Desired technical skills

  • Cloud Computing Concept
  • AWS Essentials
  • Containers & Kubernetes essentials
  • Swagger/OAS3
  • SQL & Linux

Key performance indicators

  • Owned applications/systems availability
  • Security Compliance of Owned environments
  • Meantime to Recover owned systems/applications.





Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.