Description
Role purpose:
Manage delivery of the PostPaid Billing and Subscriber Administration team including people development, service reliability, data security and project yield.
Key accountabilities and decision ownership:
• Enable attainment of set SLA’s and OLA’s within Billing and the rest of the organization;
• Establish and enforce procedures, guidelines and controls to enable charging and billing services accuracy, reliability and data security;
• Managing and guiding the Billing, Backend Provisioning and eKYC support teams day to day activities;
• Monitor and analyse system performance and recommend necessary system or procedural changes enabling simple and efficient service lifecycles;
• Set short to medium term goals for the portfolio, and provide technical guidance to management.
Core competencies, knowledge and experience:
• Good interpersonal skills, ability to work well with people and helpful attitude;
• Knowledge of GSM concepts;
• Ability to thrive under pressure , results focus, thriving to meet Customer Expectations;
• Self-disciplined;
• Ability to constantly shift priorities.
Must have technical / professional qualifications:
• Degree in Information and Communication Technologies or similar;
• At least 3 years Telco\IT experience.
Key performance indicators:
• Billing services KPI’s and resilience targets met;
• Project yield targets met;
• eKYC and provisioning integrity targets met.
Direct reports: 11.
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Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
